bansos Platform Privacy Notice

This page describes what we collect when you use bansos and how we keep that data protected. We take your privacy seriously. When you create an account, deposit funds, or place a bet on our platform, you share personal information with us. We have a responsibility to handle it securely and transparently.

Our privacy practices follow applicable data-protection standards. We collect information necessary to verify your identity, process your deposits and withdrawals, and provide customer support. We do not sell your data to third parties. We do share limited information with payment processors and compliance partners, but only as required to operate our service.

This notice explains what data we collect, how we use it, who can access it, and what rights you have. If you have questions after reading this notice, you can contact our privacy team through the Help section in your account.

What Data We Collect on bansos

When you sign up for bansos, we ask for basic information — your name, email address, phone number, and date of birth. This helps us verify your identity and contact you if needed. We also collect your account username and password. You control your password; we never ask for it via email or message.

When you deposit funds on bansos, we collect payment information. If you use DANA, e-wallet, mobile banking, local payment, or online payment, we receive confirmation that the transaction completed. If you transfer funds via e-wallet, mobile banking, local payment, online payment, or e-wallet, your bank sends us the transaction details. We store these records to track your account balance and maintain a history of your deposits and withdrawals.

We also collect information about how you use bansos. Our servers log your login times, the games you play, the bets you place, and your account activity. This helps us detect fraud, troubleshoot technical issues, and understand how our platform is used. We do not track you across other websites — this is activity only on our platform.

Identity Verification

To comply with anti-money-laundering regulations, we require identity verification (KYC — Know Your Customer). We ask for a photo of your government-issued ID and sometimes a proof of address. We use this information only to verify you are who you claim to be. We do not share your ID photo with third parties except as required by law.

How We Use Your Data on bansos

We use your data for specific purposes. Your email and phone number allow us to send you account notifications, promotion alerts, and security updates. You control notification frequency in your account settings on bansos. If you disable notifications, we still send critical security alerts (such as password changes or unusual account activity).

We use your deposit and withdrawal history to process payments and reconcile your account balance. Our payment partners (the e-wallet and bank processors) receive only the information needed to complete the transaction — your name, amount, and transaction reference.

We use your account activity to detect fraud. If we notice unusual behaviour — such as a deposit from a new location followed immediately by a large withdrawal — we may ask additional verification questions before processing. This protects both your account and our platform.

Third-Party Processors

bansos uses third-party service providers for payments, hosting, and compliance. These providers have access to limited data needed for their specific function. For example, our payment processor needs your deposit details to process the transaction, but does not need your betting history. We require all third parties to sign data-protection agreements and follow privacy standards equivalent to ours.

Payment processors

Companies handling mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transactions. They receive transaction data only.

Hosting providers

Our servers may be located outside Indonesia. These providers manage infrastructure but cannot access account or betting data without encryption keys held only by bansos.

Compliance partners

Organisations that help us verify identities and detect fraud. They receive only the minimum data necessary for their service.

Analytics services

We use anonymized data to track how our platform performs. This data cannot identify individual users.

Your Rights and Data Protection on bansos

You have rights regarding your data on bansos. You can request a copy of all the data we hold about you. You can ask us to correct inaccurate information. You can request deletion of your data in some cases, though we may retain certain records if applicable law requires it (such as for tax purposes).

To exercise these rights, contact our privacy team through the Help section in your bansos account. We respond to data-access requests within 30 days. If you believe we have misused your data, you can lodge a complaint with the relevant data-protection authority in your jurisdiction.

Cookies and Tracking

We use cookies on bansos to keep you logged in and to remember your preferences. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but doing so may affect how our platform works. We do not use cookies to track you across other websites.

We do use session tokens to maintain your login on bansos. When you log out, the token expires. This is a security feature, not a tracking mechanism.

Our Commitment and Contact Information

We are committed to protecting your data. We use encryption for all data transmitted between your device and our servers. We limit employee access to personal data to those who need it for their job. We conduct regular security audits to identify and fix vulnerabilities.

Our platform operates where local law permits. Users in Jakarta, Surabaya, Bandung, and Medan all benefit from the same privacy protections. We store some data outside Indonesia for redundancy and performance, but all data is encrypted regardless of location. You remain in control of your data at all times.

If you have questions about this privacy notice or want to report a data-security concern, contact our privacy team through the Help section in your bansos account. You can also email our compliance team directly. We aim to respond to privacy inquiries within 5 business days.

1. Access your data

   Request a copy of all information we hold about you through your account Help section.

2. Update or correct information

   Edit your profile details directly in your bansos account settings, or contact support for changes you cannot make yourself.

3. Request deletion

   Ask us to delete your data where permitted by law. We retain records required for compliance and dispute resolution.

4. Report a concern

   If you believe your data has been misused, contact our privacy team immediately through the Help section.

This privacy notice applies to all users of bansos, whether you access via Android app, iOS browser, or desktop. Our commitment to protecting your data remains constant across all platforms and devices.

Our services are available only where local law permits. Users are responsible for verifying that their access and use of bansos comply with the laws of their own jurisdiction. We do not offer our services in jurisdictions where online gaming or wagering is prohibited by law. If you have legal or compliance questions, reach out through the Help section in your account, and our team will direct you to the appropriate contact.